Privacy policy

This privacy policy explains how detox Wirral uses the personal data we collect from you when you use our website at www.detoxwirral.co.uk We will deal with your personal data in compliance with all current applicable data protection laws.  

What data do we collect?

detox Wirral collects the following data:

• Personal identification information (Name, email address, phone number, home address) 
  
• Aggregated user data of the website through Google Analytics such as but not limited to number of visitors, pages visited and time spent on each page, interaction on a page such as clicking or scrolling, from where visitors come from). You can find more about how Google Analytics collects data here.
  

 How do we collect your data?

You directly provide detox Wirral with most of the data we collect. We collect data and process data when you:

• Fill out the contact form or book our services.
  
• Contact us via email, phone or social media.
  
• Voluntarily complete a customer survey or provide feedback via email.
  

 detox Wirral may also receive your data indirectly from the following sources:

• Google Analytics. 
  

How will we use your data?

detox Wirral collects your data so that we can:

• Process your booking. 
  
• Email you with updates about our business and special offers on other services we think you might like. The legal basis for this is legitimate interest.
  
• Understand the experience of visitors to our website, how they use it and in the legitimate interest of improving the website for future visitors. This information is not used to develop a personal profile of you.
  

When detox Wirral processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases. 

How do we store your data?

detox Wirral securely stores your data through the third party company Shopify that helps us to manage our contacts, and to produce and send out our newsletters. We provide these communications on the basis that you are an existing customer that has used our services (soft opt in).

detox Wirral will keep your personal identification information for five years after your last interaction with us. Once this time period has expired, we will delete your data.

Marketing

detox Wirral would like to send you information about our services that we think you might like (via our newsletters) or contact you for market research purposes (such as feedback requests). We will only use your personal information in this way in accordance with laws relating to marketing directly to individuals, and in the pursuit of our legitimate interest in marketing our business.

We are using the third party provider Shopify to manage our Newsletter and market research requests.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop detox Wirral from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please unsubscribe in the newsletter correspondence or e-mail info@detoxwirral.co.uk

What are your data protection rights?

detox Wirral would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request detox Wirral for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that detox Wirral corrects any information you believe is inaccurate. You also have the right to request detox Wirral  to complete the information you believe is incomplete.

The right to erasure – You have the right to request that detox Wirral erases your personal data, under certain conditions.

The right to restrict processing – You have the right to request that detox Wirral restricts the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to detox Wirral’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that detox Wirral  transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@detoxwirral.co.uk

 Changes to our privacy policy

detox Wirral keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 15 May 2024.

How to contact us

If you have any questions about detox Wirral’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to email us at info@detoxwirral.co.uk